Exchange and return policy

• Receiving the shipment from the shipping company is considered an acknowledgement from the customer that the shipment (Carton) is intact and in good condition and has not been opened before receipt.

1-the customer has the right to return or exchange the products within (3) days from the date of receipt in the following cases:-

• Product shipped with non-conforming product to customer request.
• A product in which a manufacturing defect was found.
•  The product must be returned in the same condition in which it was received, with all its accessories and in the same original packaging, and the product must not fall under one of the cases in which the customer does not have the right to return or replace the product.

 

2-the customer does not have the right to return or replace the products in the following cases:-

• After passing more than 3 days from the date of receiving the product.
•  When the product is used or destroyed or it is not in its original condition upon receipt.
• Damaged products that covered by the manufacturer’s warranty.
• Products whose serial numbers have been tampered with or removed.
• Products without labels, the original cover, or the lack of one of their accessories.
• All products that clearly indicate that this item cannot be returned or replaced.
• All computer accessories.
• The modified devices according to the client’s desire (laptop – desktop computer – servers – gaming devices), as the site allows modification of some products based on the client’s request.
• Desktop gaming devices that bundled by the customer (your device collection).
•  Computer software is completely non-returnable

 

 3- The mechanism of requesting the return or replacement of a product: –

• The customer should contact the customer service team by sending an official email to support@mantechsystems.com. The request for return or exchange should not exceed 3 Days from the date of receipt, and you must provide them with all your bill data and the reasons for return or replacement, and the request will be submitted to the competent team to review and respond to you regarding your request.
• After receiving the product to be returned or replaced, the specialist team from the Mantech Systems Company Limited undertakes a full technical examination of the product, conforms to the conditions of packaging, the complete presence of supplies and accessories, and conforms to the conditions of return or replacement, and raise the demand for the administration competent with Mantech Systems Company Limited for approval / rejection of return or exchange.
• If the customer requests to replace the product – he will be given him a new alternative product and the customer will not bear the costs of return or shipping (according to the shipping and delivery policy).
• If the customer does not want a new product and requested a refund, the full amount paid will be returned to the customer, whether for the product or shipping or any other fees (according to the refund policy).
• In the event that the product is found defective or damaged due to misuse or connection of electricity with a wrong voltage, the returned product will be deemed not to meet not meet the conditions mentioned above and will be outside the scope of the warranty (a report from the authorized maintenance agent will be brought to prove this).
• The product to be retrieved or replaced cannot be returned to Mantech Systems Company Limited except through our authorized shipping service providers or personally to the headquarters of the Mantech Systems Company Limited in Jeddah.
• A representative of our authorized shipping service provider will contact you to schedule the receipt of the product to be returned or replaced within a period of 2 to 10 working days from the date of responding to your request to return the product from the Mantech Systems Company Limited customer service team.

4- Products that do not meet the above conditions: –

• In the event that the customer requests repair of the product due to misuse or the connection of electricity with a wrong effort, he will be informed of the cost of the repair and pay it before starting,  as well as  the customer will bear the return and shipping fees  of  SAR 79.
• In the event that the customer does not want to repair the product because it does not fulfill the conditions of return, exchange or out of warranty, the customer will bear the return and shipping fees of 79 riyals